Instructions
Instructions allow you to personalize the telephone greeting thanks to rich formatting.
How it works ?
In each customer file, an ‘Instructions’ tab allows you to collect all the instructions specific to this customer. You can create several instructions for each theme.
Highlighting information
Highlight the most important information with eye-popping colors and integration with Google Maps or .pdf documents.
Ubicentrex advantage
To ensure that important information is communicated to all call center agents, you can configure an instruction so that it appears Once for each telephone advisor. You can also define validity dates for an instruction.